Due to COVID-19 outbreak & current high demand of our products, we are experiencing unusual delays in the processing/delivery times of our orders.
Do not worry, you will receive your order. Our current delivery time is within 2-4 weeks (USA, UK, CAN, AUS) but can be more to more remote countries. We truly appreciate your continued patience and understanding. Stay safe!
Tracking Status Explanation
Pending: Your item has been packed and shipping information has been sent to the carrier. It could take 3-5 business days for the carrier to update the status of your order. Meanwhile, your order is actual on the way. NOTE: if you see that your tracking information has been in pending for over 10 days, please contact us at email@example.com. We will give you an appropriate answer.
In Transit: Carrier has accepted or picked up the shipment from us. The shipment is on the way.
Out for Delivery: Carrier is about to deliver the shipment, or it is ready to pick up.
Exceptions: Customs hold, undelivered, returned shipment to the sender or any shipping exceptions. Please contact your local post office and provide them the tracking number to get further instruction.
Failed Attempt: Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again. Please contact the local post office with the tracking number to arrange the delivery schedule or pick-up.
If you need help with your tracking number, please contact our customer support at firstname.lastname@example.org